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We listen to our Customers
& respond with network solutions
that are relevant & flexible.
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PUBLIC SECTOR

MLL Telecom, provides Secure Managed & Wires Only Network Services to the Public Sector. As a licensed operator with our own spectrum, we are pioneering the development of converged ‘Fixed’ and ‘Wireless’ networks to create the ultimate communications environment. We are on the Network Services Framework RM1045, The Public Sector Telecoms Services Framework and we are the first company to be awarded Stage 1 Health and Social Care Network Accreditation.

OUR SERVICES

Infrastructure Services

Voice

Security

Full Range of Site Access Choices – Fibre, Ethernet, Broadband & Microwave

Unified Communication

Managed Security Services

Flexible Network Provision – MPLS, VPLS, point-to-point & hybrid

Collaboration

Managed Firewall & UTM

Server & Application Management

IP Telephony

Remote Access & Two Factor Authentication

Internet Services

Mobile

Content Filtering

SD WAN

Skype for Business

Intrusion Prevention & Detection

WIfi

SIP Trunking

DDoS Mitigation

CCTV

Land Lines and Calls

BYOD

Fibre Network Deployments

Conferencing

Virus, Malware & Exploit protection

Professional Services

Cloud Integration

Gateway Integration

Design

AWS

HSCN

Security

Azure

PSN

Network Assessments

Internet Peering

Janet

Programme Management

Smoothwall Content Filtering

SIP

Public Sector Leadership Team

Ross Duke
Head of Solutions
With 20 years’ experience in the telecoms industry Ross is a specialist in Public Sector regional network architecture and design. He was previously TDA for a number of local government WAN solutions including Dorset PSN, East Midlands PSN, Kirklees PSN, North Lincolnshire PSN and Suffolk County Council NGN.
Gail Harvey
BUSINESS DEVELOPMENT DIRECTOR
Gail is a senior sales/relationship management professional with over 20 years’ experience gained with leading global telecoms and IT organisations.
Neil Woolerton
Head of Client Management
Neil has worked within the Telecom’s industry for over 15 Years and has led some of the most successful Client Management Teams in the Industry. He joined the MLL Telecom Senior Management Team in October 2015 and is now responsible for the end to end engagement with our existing customer base.
Vicky Poole
HEALTH SALES LEAD
Vicky has over 10 years’ experience in Telecoms and Technology sales, working in both UK and International environments. Vicky has joined MLL to lead the sales engagement for HSCN.
Darren Hedges
Head of Service & Delivery
Darren has worked in Telecoms for over 15 years and leads our highly experienced and skilled Delivery and Service Teams.
 Darren Horobin
Technical Design Architect
With over 25 Years Telecoms experience, Darren is our Technical Design Architect. He has led many Transformational network projects and was amongst the first 300 people to be CCDE certified in the World.
Clair Dawson
Sales Operations Director
Clair has 18 years’ experience in the Telecoms industry and is currently responsible for marketing, sales reporting and sales process optimisation.
Ian Wilcox
Health Sector Director
Ian has worked as a supplier of systems and services to Local and Central Government for over 25 years. Ian is leading MLL Telecom’s engagement with the Health community which has included an active role in the NHS Supplier Enagagment Programme to develop the standards for HSCN (Health and Social Care Network).
Susan Brookes
HEAD OF BID MANAGEMENT
Susan is a highly experienced Bid Manager and has worked on Public Sector Procurements for over 10 years.
Phil Murray
NOC MANAGER
Phil has 20 years’ experience managing Network Operations Centres and has extensive knowledge of networks from the ground up.

SECURE MANAGED NETWORKS

Our fully managed solutions include:

Wide Area Networks

MPLS

Point to Point/Multipoint Connections

Ethernet

Microwave Links

WIFI

CCTV Networks

Our unique hybrid approach utilising fixed line (copper and fibre) as well as radio (licensed or light licensed) services can maximise performance and minimise total cost of ownership. MLL Telecom is an Ofcom licensed telecommunications provider with CODE powers and operates its own UK wide Spectrum, as well as being an approved Openreach Communications Provider.

MANAGED VOICE & COLLABORATION

Our fully managed solutions include:

SIP Trunking – Either standalone, “over the top” or fully converged with your WAN

Skype for business – Hosted or on premise

Cisco UC – On-premise

MLL can provide hosted or on premise Unified Communication solutions. These solutions can be provided as a standalone offering, or as a converged solution which is fully integrated with your WAN and SIP. Converging your WAN and UC solutions can not only provide significant cost savings, but also through MLL offers a truly converged, end-to-end service experience as well.

INTEGRATION SERVICES

MLL’s core platform is fully integrated with a large number of both essential and value added services. These include:

Public Cloud Platforms, such as AWS and Azure

HSCN

JANET

PSN

SIP Trunking

Internet Peering

Security platforms, such as Smoothwall content filtering

MLL have the experience and technical expertise to understand complex technical environments and simplify and integrate these into a single solution. We are flexible and agile enough to integrate new services to the portfolio extremely quickly should you as a customer require it.

TRANSITION

We ensure our transition team have direct and relevant experience of any project they undertake and create ‘one view’ of our transition plans with the customer delivering through an agreed governance model.

We work with our customers to identify and understand where the risk is and we mitigate it using our unique ‘Fixed and Wireless’ capability to build standby solutions to manage risk. Our systems are integrated within our supply chain to ensure we are fully informed of their delivery cycle and installation dates.

MANAGEMENT

Our Network Operations Centre (NOC) operates 24 x 7 x 365 Days a year.

Customers have direct access to our technical team – there’s no filtering system – you get to speak to someone who understands your network and can resolve your incident or problem.

We have built our expertise, systems and processes around a defined customer base meaning you’re not a number and we can get to the nub of any issue much quicker.

Due to our deep knowledge of our customer’s networks, proactive management actually means something. We look and find issues before problems arise.

Our wider Client Management Team (which will include a dedicated Pre-Sales Technical Consultant, Service Manager and Account Manager) draw on the knowledge and experience of the NOC to bring proposals to you as to how we can improve network performance, service and costs.

ASSOCIATIONS & FRAMEWORKS

Network Services Framework RM1045

MLL Telecom’s services can be found under Lot 1 “Data Access Services” and Lot 10 “Integrated Communications” on the Network Services Framework.

Socitm
Innopsis
Suffolk Chamber of Commerce
CCS