The Professional Services team consists of experts who have a wealth of experience in the industry and who know how to make your project an end to end success. They understand that no two projects are the same and they identify the best, bespoke services to meet your business’ needs. The team is constantly researching the best cost-saving suppliers, enabling us to pass these savings on to you, to give you a competitive advantage.
Our Project Management service takes full responsibility for ensuring the successful delivery of your project from inception through to successful handover into in-life support. A dedicated Project Manager is assigned to act as your primary point of contact, ensuring all needs and requirements of the project are fully understood and that the team is managed and directed to ensure the project is successfully implemented.
Our well-established Project Management team has a strong track record of successfully delivering complex solutions on-time and within budget. They are supported by a dedicated Project Office and work to a set of in-house project management processes based around the best practice methodologies of PRINCE2 and PMI.
Specialists in microwave radio networks, MLL Telecom has over 21 years’ experience designing mobile and fixed multivendor networks and links that deliver the best possible balance of performance, cost and delivery timescales.
MLL Telecom designs bespoke networks based on real world experience, not just relying on the theoretical technical specifications provided by manufacturers. This enables us to offer an independent view and understand all the possible options; we recognise that the optimum solution is not always available from a single source.
We are also technology agnostic giving you a completely independent view by not being aligned to any specific OEM or network operator. So we will always recommend the best equipment for the job.
Site Acquisition can be a complicated and challenging process. The aim of site acquisition is to remove all contractual (site provider) and statutory (Town & Country Planning) constraints for the Customer. Our Site Acquisition service can design and acquire rights to deploy equipment on existing infrastructure, build new sites or obtain temporary consents for particular functions.
Our specialist, in-house team understands local conditions and is fully qualified to obtain the required approvals quickly and efficiently.
The team has many years’ experience in Site Acquisition and are experts at removing barriers to equipment deployment. Particularly, they have developed innovative approaches to obtain Planning Authority and Site Provider co-operation to deliver sites quickly and cost effectively.
At MLL Telecom, our fully resilient Network Operations Centre (NOC), in Marlow, is operated 24x7 by a team of highly qualified and accredited engineers who provide first, second and third line multivendor support. 90% of the time, we detect faults on the network before our customers do.
If you have your own NOC but don’t want to build your own specialist expertise, our NOC can provide you with a range of bespoke supplementary services.
All our support activities follow best practice methodology to ensure provision of secure and continuous services. To this end, we have a comprehensive suite of Service Management processes built with ITIL framework guidance for best practice.
MLL Telecom has its own in-house field maintenance engineering team covering the UK. All our engineers have many years’ experience maintaining radio and IP networks, are certified and accredited to undertake interventions; either at ground level or at height, to diagnose and resolve on-site network problems.
The Field Engineering Team provide support services on copper, optical and radio networks and are accredited to work on multiple operator sites including: Arqiva, O2, Orange, Vodafone, T-Mobile, BT, WIG and EON. What’s more, the engineers have direct access to the expertise of a specialist network designer, and a technical support manager - a joined-up approach to fault management that keeps your down-time to a minimum.
A high speed wireless solution from MLL Telecom provides an excellent alternative to a wired connection in terms of cost and speed of delivery, enabling a network to be extended to areas previously not viable from an economic or logistic point of view.
A tactical radio solution delivering bandwidth up to 1Gbps provides a solution to deliver services to areas which do not have acceptable broadband connections.
MLL Telecom is also able to project manage the deployment ensuring the service is delivered as a coordinated program of work meeting the specific bespoke requirements that each delivery will require.
Following your successful acquisition of a suitable new radio site, it is imperative to maximise your investment and get your new site carrying revenue generating traffic as soon as possible. No-one understands this more than MLL Telecom, who has a track record of delivering radio sites and links across the width and breadth of the UK.
MLL Telecom’s Enablement, Installation and Migration services for radio sites gives you the complete solution, ensuring your newly acquired site is completed on-time and as specified. Preparation is fundamental to success and this equally applies to the deployment of a new radio site. Our Site Enablement service ensures the site is fully prepared and built, ready for the installation of the new equipment.